We are committed to providing the best possible service and believe that handling complaints is an important part of our service. We also welcome any comments that you may wish to make about our operation. We are committed to:

• listening to our users’ views
• learning from our mistakes
• continually improving our service.

Individual Applications Overseas

If you want to find out about an application already made at a British mission overseas, or about a decision made on an application, please contact the office where the application was made.

Settlement Applications

If you are being forced to support a settlement application we may be able to offer advice.

Service at a UK overseas entry clearance office

If you want to comment on, or complain about the service that you or your visitor have experienced at a UK visa office overseas, please contact UK Border Agency and write to:

Desk Officer for (name of office where the application was made)
Visa Correspondence Section
UK Border Agency
LONDON
SW1A 2AH
United Kingdom

We aim to respond to your complaint or comment within 20 working days. To help us achieve this, please provide the details of your complaint, and the:

• full name of the applicant
• applicant’s date of birth
• applicant’s nationality
• name of the UK visa office where the application was made
• type of application made
• application reference number, if known

Further action

If you are not satisfied with the service that you receive from UK Border Agency, please use the following link to find out how to take your complaint further:
Further Action

UK Border Agency Appeals (INF19) guidance explains who has the right of appeal if their visa or other entry clearance for the United Kingdom has been refused, and how to make such an appeal.

IMPORTANT NOTICE

When submitting an appeal to the HIgh Commission in Banjul, please provide a photocopy of all documents submitted with the appeal.

Originals cannot be sent to AIT (Asylum & Immigration Tribunal) in the UK, therefore appeals cannot be processed without a set of photocopied documents.